1. Booking Confirmation Once your reservation is received, we confirm your trip details, including date, time, pickup and drop-off locations, and number of passengers. A confirmation message is sent to you with all the key information. 2. Pre-Trip Coordination Before your travel date, we finalize scheduling and assign a professional driver. You’ll receive the vehicle details, and exact pickup instructions. 3. Pickup Instructions We provide a clear meeting point (e.g., airport door number, hotel entrance, or designated pickup zone) along with guidance on where to wait and how to identify your vehicle. 4. Day of Service – Pickup Your driver arrives ahead of time and waits at the designated location. You’re advised to arrive at least 5 minutes early. The driver assists with greeting and luggage. 5. Journey / Transfer Enjoy a comfortable and safe ride in a clean, well-maintained vehicle. Our drivers follow the most efficient routes while prioritizing your safety and schedule. 6. En Route Support If needed, you can contact your driver or our support team at any time during the trip for assistance or updates. 7. Arrival & Drop-Off You are dropped off at your specified destination (hotel, airport terminal, or address). The driver ensures a smooth and safe arrival.