1. Booking & Reservation • Customers book their ride online, via an app, or by phone. • They provide details such as pick-up time, flight number, number of passengers, and luggage quantity. • They receive a confirmation email or SMS with their booking details. 2. Pre-Trip Coordination • The system or team reviews bookings and assigns vehicles based on passenger load. • Customers receive a reminder notification (e.g., 24 hours before) with driver details and instructions. • The driver checks flight statuses for any delays and adjusts accordingly. 3. Pick-Up at the Airport • The driver arrives at the designated pick-up zone before the customer’s arrival. • Customers receive a message upon arrival with directions to the shuttle. • The driver assists with luggage and ensures all passengers are accounted for. 4. Transit to Banff • The shuttle departs on time, following the safest and fastest route. • The driver provides information about the journey, estimated arrival time, and optional stops if needed. • Complimentary services (if offered) such as bottled water, WiFi, or sightseeing tips enhance the ride. 5. Drop-Off at Destination • The driver ensures each passenger reaches their correct drop-off location (hotel, residence, or designated stop). • Assistance with luggage is provided. • The customer is thanked for using the service, and feedback may be requested via an app or email. 6. Post-Trip & Follow-Up • Customers receive a receipt and possibly a discount for future bookings. • Any lost items in the shuttle are logged and customers are contacted. • Feedback is collected to improve service quality.